Nousu | AI Customer Service Agent for Shopify & WooCommerce
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NewNousu now executes support actions for you

Support tickets, resolved. Not deflected.

Nousu is the AI agent for Shopify and WooCommerce that answers customers and does the work: order status, returns, refunds, address changes, for one flat monthly price.

Start free trialSee it resolve a real ticket
Live in a day · No credit card · GDPR, EU data residency
Nousu helpdesk with shared inbox, live chat widget, and Shopify order context
Sound familiar?

Your team is drowning and the queue never clears.

The same questions, all day
Where is my package, can I exchange this, is my invoice correct: your team keeps typing the same replies.
Slow replies, frustrated customers
Queues fill up and response times slip. Customers drop off at the first delay.
Support does not scale
Every peak means hiring and onboarding. Growth costs you disproportionate support hours.
What is Nousu?

Live chat, inbox, and AI agent in one platform.

Nousu is an AI customer service agent for Shopify and WooCommerce stores. It answers customers in live chat and email, looks up real order data, and completes the work: order status, returns, refunds, and address changes. Your team keeps one shared inbox and approves anything sensitive. One flat monthly price per store.

Customer support
Online
Where is my order?
Your order #10432 arrives tomorrow between 10 and 12. Want the tracking link anyway?
Live chat widget on your store
Customers ask in chat and get an instant answer, day and night.
Suggested actions
01
Create 10% discount code
For the inconvenience
02
Expedite shipping
Order #10432
03
Quote return policy
30 days, free
AI agent that gets work done
Prepares discount codes, returns, and order fixes, ready to send with one click.
Order #10432Shopify
Customer
Emma Johnson
Amount
€84.95
Status
Shipped
Payment
Paid
Return policyDiscountsCustomer data
Shared inbox with store context
Your team manages every conversation in one place, with orders and customer data beside it.
How it works

How does Nousu resolve customer questions automatically?

Channels & sources
Shopify / WooCommerceConnected
Email & WhatsAppConnected
Knowledge baseSynced
Step 01

Add Nousu to your store

Connect WooCommerce or Shopify, launch the live chat widget, and bring email and WhatsApp into your inbox. Ready in minutes, without an implementation project.

Nousu learns your store
Return policy indexed100%
Product catalog learned100%
Tone of voice tuned72%
Step 02

Nousu learns your business

It processes your orders, policies, and tone of voice so every answer is accurate and on-brand.

Resolve or escalate
Resolved · tracking link sent
Handed to a teammate with context
Step 03

It resolves or escalates

Nousu handles simple questions itself. Complex cases go to a human with full context.

Clear guardrails

You set the autonomy.

Start in copilot mode
Nousu drafts every reply and your team approves with one click.
Flip routine topics to autopilot
Order status, tracking, and standard returns run hands-off once you trust it.
Refunds follow your rules
Auto-approved under a threshold you set, your approval above it. Every action is logged and reversible.
For your whole team

What Nousu does for your whole team

Every question in the right place the moment it lands.

Tagged automatically
Nousu tags every question by topic, urgency, and intent the second it arrives.
Priority that makes sense
Questions are ranked by real customer impact, not just order of arrival.
To the right person
Every question routes to the agent or team that owns it, automatically.
Channels & sources
Shopify / WooCommerceConnected
Email & WhatsAppConnected
Knowledge baseSynced
Pricing

How much does Nousu cost per month?

One flat monthly price per tier. Go over your plan? We never bill overage. Your busiest month costs the same as your slowest. Every plan includes a 14-day free trial with no credit card.

Nousu Start

For stores that want a low-friction start with AI.

€29/ month
Start 14-day free trial
  • 1 AI agent
  • Sized for 150 conversations a month
  • Chat widget on your store
  • FAQ and knowledge base answers
  • Basic order status (Shopify & WooCommerce)
Nousu Core

Order status, FAQs, and returns on autopilot.

€79/ month
Start 14-day free trial
  • 1 AI agent
  • Sized for 500 conversations a month
  • Automatic order status (WISMO)
  • Return handling via Shopify
  • Product recommendations in chat
Nousu PlusMost popular

For growing teams that combine volume and quality.

€149/ month
Start 14-day free trial
  • 3 AI agents
  • Sized for 2,500 conversations a month
  • Unlimited team members
  • Browser agent + image recognition
  • Promise management + custom escalation
Enterprise on request
Unlimited conversations, dedicated support, custom integrations, and SLA guarantees.
FAQ

Frequently asked questions about Nousu

Customer service that runs largely automatically through chat, email, or WhatsApp. Nousu answers FAQs, checks order status, and helps with returns so your team does not have to answer every question manually.

Take repetitive customer contact off your team's plate.

Nousu handles the routine automatically so your team has time for what actually matters.

14-day free trial · no credit card